IT companies are much more cognizant of the prerequisite to innovate and deliver resources that drive add-on business, and they need to travel at the speed of business, not the speed of outdated IT. Hence NOC engineer is no less important in the IT field.
A NOC (network operation center) engineer is an expert who primarily screens large computer networks and server for hitches from a centralized location or through satellite. They analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with field technician for a better resolution to meet the business goals or objectives.
The core of NOC Engineer: Their responsibilities are wide. The expertise needed for a NOC or Network Operations Center includes network administration, Network Support, management, switching, and routing.
Tracking Issues: In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in maintenance of system’s health record. Often, the NOC has a ticketing system that the NOC Engineer is accountable for updating.
Report Incidents: When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure). If need be, they can include the other IT resources, 3rd party or vendors for a faster resolution after obtaining the proper approvals. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.
noc job description
Challenges Faced by Network Operation Engineer:
It is due to the difficulties involved with existing system networks and services, particularly in light of the acceptance of cloud setup and SaaS-based solutions, there are many challenges that network operations face.