They diagnose and troubleshoot computer systems and their related equipment, such as routers, switches, printers, and network cards, among others.
Technicians support and maintain user account information of Active Directory, including rights, security, and groups relevant to their organization/clients policies. They adhere to all email, PC/laptop/mobile devices, and standard policies and procedures.
Technicians assemble, configure, and upgrade new computer systems. They test and deploy new software applications as per their employers’ requirements and guide end users.
They have to prepare assets to dispose of, take care of e-mail administration, and monitor disk capacity and network security, besides other administrative duties.
Also, technicians have to supervise incoming and outgoing assets. They have to get systems ready for deployment. PC technicians inspect existing asset for settings and applications. They will partner with team members to zero in on process improvements. Finally, they have to help other technicians when the necessity arises.
Technicians should plan, install, and manage physical network cabling. They should interface with software and hardware vendors for technical support and warranty assistance.
Technicians help application teams to tackle complex technical responsibilities, such as debugging and supporting client systems. They keep themselves abreast of the latest technological developments by reading relevant literature and attending conferences/seminars.